My link to accept my pet’s transfer isn’t working. What should I do?

The link to accept your pet’s transfer only works once as part of our platform security to help keep you and your pet safe. If you’ve already clicked the link here’s some steps you can follow to get access to your account:

Step 1

First let’s ensure you have a password to access your account. You can reset the password here: https://app.mypethq.io/forgot-password

Step 2

By now you should have access to your account. The next step is to ensure your details are up to date. You can follow the steps here to ensure your details are correct: https://mypethq.io/helpcentre/how-do-i-update-my-details/

Step 3

The next step is to ensure your pet’s details are all up to date. You can follow the steps here to do that: https://mypethq.io/helpcentre/how-to-update-your-pets-details/

That’s your pet’s transfer confirmed. Just let us know if we can help with anything else by opening a support request