How do I change my email address?

To change your email address, email our support team at support@mypethq.io from your old email address letting the team know your new email address. We will then help get this updated. 

If you don't have access to your previous email address, reach out to the team and we'll guide you through the identity verification process. 

Note this process cannot be used for changing keepership / ownership of a pet. If you'd like to do this please see the following articles:

• https://support.mypethq.io/im-the-new-owner-of-a-pet.-how-do-i-transfer-them-to-my-details/account?hsLang=en-gb
• https://support.mypethq.io/how-do-i-transfer-/-rehome-a-pet-to-a-new-keeper-/-owner?hsLang=en-gb