--- title: How Do I Get a Replacement Smart Pet Tag? description: If your Smart Pet Tag has been lost, damaged, or you simply need a new one (for example, for a new pet you've added to your account), replacements are free as part of your MyPet Pampered plan. --- [Skip to content](https://support.mypethq.io/how-do-i-get-a-replacement-smart-pet-tag#main-content) English - United Kingdom Show submenu for translations [Customer portal](https://supportportal.mypethq.io/tickets-view?hsLang=en-gb) ![sage logo](https://support.mypethq.io/hs-fs/hubfs/sage%20logo.png?width=65&height=77&name=sage%20logo.png) - [Back to main website](https://mypethq.io/) Open main navigation Close main navigation - [Back to main website](https://mypethq.io/) - English - United Kingdom Show submenu for translations - [Customer portal](https://supportportal.mypethq.io/tickets-view) - [Support request](https://mypethq.io/open-a-support-ticket/) [Support request](https://mypethq.io/open-a-support-ticket/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.mypethq.io/?hsLang=en-gb) 2. [I'm a pet owner](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb) 3. [Premium plans](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb#premium-plans) 15 April 2026 # How Do I Get a Replacement Smart Pet Tag? ## If your Smart Pet Tag has been lost, damaged, or you simply need a new one (for example, for a new pet you've added to your account), replacements are free as part of your MyPet Pampered plan.   Available for MyPet Pampered Members only #### How to Request a Replacement 1. **Log in** to your account at [app.mypethq.io/login](https://app.mypethq.io/login) 2. Click on Pet Tags from your dashboard or side menu as shown below ![Pet tag 1](https://support.mypethq.io/hs-fs/hubfs/Pet%20tag%201.png?width=500&height=202&name=Pet%20tag%201.png)       3. Next click **request** **tag replacement** option shown below ![Replacement tag 1](https://support.mypethq.io/hs-fs/hubfs/Replacement%20tag%201.png?width=500&height=396&name=Replacement%20tag%201.png)         4. You can then fill out the form requesting new tags Once filled out we'll aim to ship within 24               hours.  ![](https://support.mypethq.io/hs-fs/hubfs/image-png-Apr-15-2026-09-16-12-2757-PM.png?width=500&height=476&name=image-png-Apr-15-2026-09-16-12-2757-PM.png) Your replacement tag should arrive within **a few days**, and we'll email you tracking information so you know when to expect it. --- #### Setting Up Your New Tag When your replacement tag arrives, you'll need to link it to your pet: 1. **Scan the QR code** on the new tag with your phone's camera, or **tap the tag** against your phone 2. You'll be prompted to **log in** and **attach the tag to your pet** 3. Once linked, the new tag will point to your pet's existing public profile — all your configured details carry over automatically   --- #### Do I Need to Pay for Replacements? No. Free replacement tags are included with **MyPet Pampered** at no extra cost, no matter how many times you need one. Whether the tag was chewed, fell off on a walk, or just needs replacing — you're covered. --- #### Can I Get Tags for Multiple Pets? Yes. Every pet on your Pampered account gets their own Smart Pet Tag. If you add a new pet to your account, just request a tag for them using the same process above. - [I'm a pet owner](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb#main-content) - [Premium plans](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb#premium-plans) - [I'm from a veterinary practice](https://support.mypethq.io/im-from-a-veterinary-practice?hsLang=en-gb#main-content) - [Using MyVet](https://support.mypethq.io/im-from-a-veterinary-practice?hsLang=en-gb#using-myvet) - [I'm from an animal rescue](https://support.mypethq.io/im-from-an-animal-rescue?hsLang=en-gb#main-content) - [Registering MyPet Microchips](https://support.mypethq.io/im-from-an-animal-rescue?hsLang=en-gb#registering-mypet-microchips) - [I'm a microchip implanter](https://support.mypethq.io/im-a-microchip-implanter?hsLang=en-gb) - [I'm a breeder](https://support.mypethq.io/im-a-breeder?hsLang=en-gb#main-content) - [Implanter Registration tools](https://support.mypethq.io/im-a-breeder?hsLang=en-gb#implanter-registration-tools) - [I'm a pet professional (Local council, Police etc)](https://support.mypethq.io/im-a-pet-professional-local-council-police-etc?hsLang=en-gb) - [General](https://support.mypethq.io/general?hsLang=en-gb) [![](https://support.mypethq.io/hs-fs/hubfs/main_logo_without_tagline.png?width=50&height=59&name=main_logo_without_tagline.png)](http://mypethq.io) MyPet Headquarters Ltd [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, MyPet