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How to I transfer / rehome a pet to a new keeper / owner

Read this article if a pet is in your account and you want to transfer the pet to a new keeper / owner. 

Check out the video below or scroll past the video to find step-by-step instructions on how to transfer/rehome a pet to a new owner/keeper. 

Step 1

First log into your account here:

Once logged in you’ll see the screen below. Click Pets to access all the pets on your account.


Step 2

Once you have clicked the pet you wish to transfer, scroll to the bottom and you’ll see the option “Re-home pet”.



Step 3

After clicking this button you’re presented with a form to enter the new owner's details. At the minimum, we need the new owner's email address. You can click “show more” to enter all the pet owner details. We will follow up with the pet owner by email to get any missing details. Let them know to look out for an email from us!

Once you’ve entered all the details click “Rehome pet”

  • You only need to enter their email address. The new owner will get an email from us to confirm all their details.
  • You can enter all their details by clicking "Show more"

The pet is only transferred when the new owner confirms. They will get an email instantly when you click re-home. If they can't see it, ask them to check their junk folder just in case. 🙂

You’ll get the below message when you click “Rehome Pet”. 

  • Always ask the new owner to check their junk mail if they don't see the email
  • You can re-send the email by rehoming the pet again
  • If you have any issues contact us HERE