How to I transfer rehome a pet from our rescue to a new keeper

This is the process of rehoming a pet to a new owner once the pet is in your account. If you need to check a pet's details and move into your account please check out THIS ARTICLE.

If you don't yet have a rescue account you can apply for one HERE.

Video

Here's a video showing you how to do this. The rescue account looks slightly different but the process is the same. The screenshots below the video show the rescue account steps including rescue backup.

Step 1

First log into your account here: https://app.mypethq.io/login

Once logged in navigate to pets as shown below. You will then see a list of pets including any in your case and any you have rehomed.

You can search by pet name or microchip number in the search bar.

Once you have found the pet you wish to re-home click on him or her as circled below.

Screenshot 2024-06-15 at 20.03.09

Step 2

Once you have clicked the pet you wish to transfer, scroll to the bottom and you’ll see the option “Re-home pet”.

Step 3

After clicking this button you’re presented with a form to enter the new owner's details.

You only need to enter their email address. The new owner will get an email from us to confirm all their details.
You can enter all their details by clicking "Show more"

Rescue backup is available to Animal Rescues. Check this box to add your details to the microchip. Any searches that happen in the future will show your rescue as well as the keeper details.

We will follow up with the pet owner by email to get any missing details. Let them know to look out for an email from us!

Once you’ve entered all the details click “Rehome pet”

The pet is only transferred when the new owner confirms. They will get an email instantly when you click re-home. If they can't see it, ask them to check their junk folder just in case. 🙂

You’ll get the below message when you click “Rehome Pet”.