--- title: The link to confirm my email is not working description: The link to verify my account is not working --- [Skip to content](https://support.mypethq.io/the-link-to-confirm-my-email-is-not-working#main-content) English - United Kingdom Show submenu for translations [Customer portal](https://supportportal.mypethq.io/tickets-view?hsLang=en-gb) ![sage logo](https://support.mypethq.io/hs-fs/hubfs/sage%20logo.png?width=65&height=77&name=sage%20logo.png) - [Back to main website](https://mypethq.io/) Open main navigation Close main navigation - [Back to main website](https://mypethq.io/) - English - United Kingdom Show submenu for translations - [Customer portal](https://supportportal.mypethq.io/tickets-view) - [Support request](https://mypethq.io/open-a-support-ticket/) [Support request](https://mypethq.io/open-a-support-ticket/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://support.mypethq.io/?hsLang=en-gb) 2. [General](https://support.mypethq.io/general?hsLang=en-gb) 15 October 2025 # The link to confirm my email is not working If the link to confirm your email is not working you can resend this by entering your email here: [https://app.mypethq.io/sign-up-resend-email](https://app.mypethq.io/sign-up-resend-email) If you're still having trouble, it's likely your email has already been verified. if this happens just reset your password here: [https://app.mypethq.io/forgot-password](https://app.mypethq.io/forgot-password) - [I'm a pet owner](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb#main-content) - [Premium plans](https://support.mypethq.io/im-a-pet-owner?hsLang=en-gb#premium-plans) - [I'm from a veterinary practice](https://support.mypethq.io/im-from-a-veterinary-practice?hsLang=en-gb#main-content) - [Using MyVet](https://support.mypethq.io/im-from-a-veterinary-practice?hsLang=en-gb#using-myvet) - [I'm from an animal rescue](https://support.mypethq.io/im-from-an-animal-rescue?hsLang=en-gb#main-content) - [Registering MyPet Microchips](https://support.mypethq.io/im-from-an-animal-rescue?hsLang=en-gb#registering-mypet-microchips) - [I'm a microchip implanter](https://support.mypethq.io/im-a-microchip-implanter?hsLang=en-gb) - [I'm a breeder](https://support.mypethq.io/im-a-breeder?hsLang=en-gb#main-content) - [Implanter Registration tools](https://support.mypethq.io/im-a-breeder?hsLang=en-gb#implanter-registration-tools) - [I'm a pet professional (Local council, Police etc)](https://support.mypethq.io/im-a-pet-professional-local-council-police-etc?hsLang=en-gb) - [General](https://support.mypethq.io/general?hsLang=en-gb) [![](https://support.mypethq.io/hs-fs/hubfs/main_logo_without_tagline.png?width=50&height=59&name=main_logo_without_tagline.png)](http://mypethq.io) MyPet Headquarters Ltd [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, MyPet